Camp Digital
Anders Lundström & Patrik Malmquist

Anders Lundström & Patrik Malmquist

Anders Lundström is the CEO of the Swedish national pension portal Minpension.se. He has previously work in insurance and IT for over 30 years.

Patrik Malmquist is the head of development for Minpension.se. He has previously been a consultant with Sigma for over 10 years in both UK and Sweden.


Redefining the Swedish national pension portal with a user-centric approach

Minpension.se aggregates 99.5% of all pension capital in Sweden in order to give users a complete picture of their pension rights. This was a huge success when it launched in 2004 and have now got over 2.5M users registered out of Sweden’s 9M population. But over the years expectations of a digital service have been raised and Minpension.se realized that with just one interface to serve all market segments we have delivered a little for everyone but not really an ideal solution for any segment of users.

When Minpension.se celebrated 10 years, we set out to redefine our product; how can we become relevant for younger users, older users, non-financially literate users and also become better and more precise for existing users. It’s a bold statement that promises a lot – bigger, better, more precise, faster, more channels, more empowering and so on. This demands a very user-centric approach, based on comprehensive user research to create new personas, a new customer journey model, a new service model and a redefinition of what Minpension.se is. We are still developing the new system and aiming to go public beta in a few months but we will tell you about our journey so far, and specifically:

  • What had to happen with the Government and pension providers in Sweden to provide an environment where Minpension.se was even possible
  • How our process works, what we do to really understand our users and deliver a truly useful and simple solution
  • How we’ve gone from research to beta version and our view on delivering a MLP (Minimal Likable Product)
  • How UX research is working at a strategic level for our business
  • Our core ideas build upon layering of detail and personalisation of information. We will talk about our vision for making our product “so easy that you want to know more”
  • How our channel strategy works. Because it’s not just www.minpension.se it’s phone service, apps, integrations to insurance companies and our interface is also surfaced at the Swedish Pensions Agency
  • And of course we will show what we have done! Our shiny product!

minpension.se

Speakers

Workshops

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It’s our 5th birthday, and we’re lining up our biggest and best event yet. Over two days you’ll see some inspirational speakers, attend practical, hands-on workshops and network with peers from one of the UK’s most vibrant digital communities.

The main event in Manchester Town Hall brings you talks from world-class speakers in our industry on topics such as accessibility and inclusive design, the Internet of Things and product interface UX, optimising the user experience and CRO.

There is also an optional pre-event workshops day in Manchester Central Library on the 16th March where you can choose a seminar in the morning and one in the afternoon, focusing on action-oriented takeaways in small groups.

  • Industry-leading speakers
  • Network with 500 of your fellow designers, developers, and UXers
  • Proper, hearty networking lunch
  • Tea, coffee and snacks throughout the day
  • Access to videos of all sessions
  • Awesome after party with free welcome drink